Frequently Asked Questions

Why am i paying more for sitting in?

This is what is also known as the ‘Pasty Tax’. Most cold refrigerated food items are “zero-rated”, which means that there is no VAT to charge to the customer if they choose to takeaway. This includes items like sushi and salads.

If the customer decides to sit in, we MUST charge VAT on the zero-rated food items. This money goes indirectly to HMRC.

All HOT foods are standard-vat, which means that the food has VAT regardless of sitting out or taking away.

I had a bad experience with you — how can I register a concern?

We understand that sometimes bad experiences may happen, and we're always very sorry to see that our customers may not have enjoyed their experience with our services as much as we'd hope. In these rare cases, we always ask that our customers let us know their concerns so that we might be able to offer some clarity to the situation, and possibly even some recompense or compensation for their possible disappointment. In these cases we ask that customers please get in touch with our customer service team at bentoboxum@gmail.com, and we will do whatever we can to make sure we remain your number-one choice for fresh, affordable sushi-to-go!

I tried to order an item on your website but it won't be added to my list — what's wrong?

There are many things that can cause errors like this web page. If we are out of stock of an item, or we've had some kind of malfunction on our web-page (this can happen!), there's usually a good reason for a button not working that we are happy to assist with if you need it. Simply call Umai Mi Bento at 0191 266 5053, or via our customer service team at bentoboxum@gmail.com

I can't get your website to work on my phone or tablet — what's wrong?

Though few, we have had customers report that our website has functionality errors with phones, tablets and – though very rarely – some browsers. We'd offer the usual advice of deleting your cached data from our site, and cookies, before attempting an order since sometimes our website blocks access to the checkout when it detects recent access: this is actually to stop customers mistakenly ordering twice – sorry for the inconvenience!

If the 'usual steps' don't work, accessing our website through either a desktop, laptop, or full-view web page app is the way to go. We are working on fixing any and all accessibility issues that we find, so if you see a bug, let us stamp it out by reporting it to bentoboxum@gmail.com.